Frequently Asked Questions

01 How to use an external Modbus master device to control power production of a DSE load share system Read

The document listed below explains this.

PlcAsLoadDemandController
02 CAN or MPU? Read

This document describes how to determine which DSE controller type is suitable for the engine you require it to control. If you don’t already know, you need to determine whether the engine you have is a CAN engine (with electronic engine ECU) or a traditional engine (with speed governor). If you don’t know, you should contact your engine supplier.

056-056 CANORMPU.pdf
03 Are there any synchronising requirements for the 55xx and 75xx control modules? Read

A number of requirements exist before it can be ascertained the the DSE75xx and DSE55xx control modules can be connected to a generator set. The document below provides you with more information on this.

Synchronising Requirements
04 What is the difference between out of sync and failed to close alarms in the DSE75xx and DSE55xx control modules? Read

The document below outlines the difference and provides troubleshooting guidance for the out of sync and failed to close alarms provided in the DSE75xx and DSE55xx control modules.

Out of Sync and Failed to Close
05 How do I put my DSE7510 control module in fixed export mode? Read

The document below provides a full explanation on how to put the DSE7510 control module into fixed export mode.

7510 in Fixed Export Mode
06 How do I know if I need a CAN or MPU control module? Read

You need to determine which type of engine you have. The document below will help you to do this.

CAN or MPU
07 Do I need to use a load C.T if I have more than one mains controller in my synchronising system? Read

The short answer is yes. A load C.T is only required when you have more than one mains control module on the same system. The document below provides you with further information.

Advantages of using a Load C.T
08 What is the difference between BUS and MAINS mode on the DSE range of mains synchronising controllers? Read

This is best answered in the training document listed below.

BusOrMainsMode
09 How does the negative phase sequence work in the DSE55xx control modules? Read

The DSE55xx control modules detect negative phase sequences by measuring the imbalance of the load in connected phases. The document below provides comprehensive information on Negative Phase Sequences.

Negative Phase Sequences
10 How do I add new CAN (engine) files to the configuration software Read

This is described in the training document listed below.

AddingNewCanFiles
11 How do I register to become a DSE website member? Read

To register for a DSE website account please click on the link to become a member from either the main homepage or from any product homepage. Alternatively click on the sign-in button in the top right hand corner of the website and select to register a new account.
12 What is the function of the MSC Link within DSE synchronising modules? Read

The MCS (Multi-Set Communications) Link within DSE synchronising modules performs many functions including load sharing and protection. The document below shows the versatility of the MSC link.

MSC Link
13 I am about to design a genset synchronising system, can you give me any advice? Read

We believe that there are four simple steps that need to be considered for successful synchronising. The attached document outlines these.

Four Steps to Synchronising
14 What is a load demand scheme? Read

A load demand scheme is used by the DSE8610, 7510 and 5510 control modules to allow generator sets to start and stop automatically depending on load levels. The document below provides you with full information.

Load Demand Scheme
15 I have fogotten the password to my website account Read

If you have forgotten your password please go to our login page and click on the link for 'Forgotten Password' and follow the on-screen instructions.
16 Do the DSE55xx and DSE73xx control modules have earth fault protection? Read

Yes. Both module series include an earth fault proteciton alarm that can be configured using the PC software. The document below provides full information on this.

Earth Fault Protection
17 What are the advantages of using a mains C.T with a DSE5520? Read

The document below provides you with full information.

Advantages of Using a Mains CT with a DSE5520.
18 Do the DSE55xx control modules include a loss of excitation alarm? Read

Yes. The DSE55xx series control modules do include a loss of excitation alarm. This is configured using the PC software. The document below provides full information.

Loss of Excitation
19 My website login has stopped working Read

1) Your account may have expired. If you have not signed in to your web account for 12 months your account will have had its access rights removed. Please email marketing@deepseaplc.com to request for your web account to be re-activated. 2) CAPS Lock may be ON, on your computer. Please remove CAPS and try to login again. 3) You may have mis-typed your email address. Please check and try again If you are still experiencing problems, please email marketing@deepseaplc.com who will assist with your enquiry.
20 Can you provide me with detailed information on mains decoupling within the DSE55xx control modules? Read

Yes. Please see the document below for this information.

Mains Decoupling
21 Do I need to use current transformers with DSE products in order to read generator current? Read

DSE products that provide readings of the generator current require current transformers to measure this current. The attached document provides you with comprehensive information.

Using CT's with DSE Products
22 How many components make up AC power? Read

AC power is made up of three components, VA (apparent power), W (real power) and VAr (reactive power). The document below describes these elements in more detail.

KW and VAr
23 I do not receive emails notifying me of new product and software releases Read

DSE can only send out notification of new releases via email if it has been given permission by the website user. Your web account may not have the options to receive emails ticked in your user profile. To view your user profile and change your contact preferences please sign-in to your web account and click on the 'My Profile' button in the top right hand corner of the website. If after ticking the updates boxes you still feel you are not receiving emails from DSE please email marketing@deepseaplc.com outlining the issues you are experiencing.
24 What is smoke limiting? Read

Smoke limiting is the process of running the engine at idle speed for a short time upon start up. This prevents excessive exhaust emissions from the engine when cold. The document below provides further information on smoke limiting.

Smoke Limiting
25 I would like to know more about RS232 and RS485 commnications, can you help? Read

RS232 and RS485 are two of the most widely used hardware interfaces for serial data communications. The attached document has been created to provide futher information on both interfaces.

Introduction to Data Communications
26 How do I put a PIN code into my control module? Read

DSE control modules do not have a PIN code set when they leave the factory. The document below outlines how to set a PIN code and also the control modules that have this function.

Module PIN Codes
27 The document I require for my control module is not on the website Read

All available documentation for each product has been added to the website. If you would like to contact us for additional product support please email support@deepseaplc.com
28 How do I convert a wiring loom for a DSE5510 to suit the DSE7510 MKI Control Module? Read

The document below provides a full explanation on how to do this.

5510 to 7510 Conversion